Bourne Galletly Practice Team

Bourne Galletly Practice Team 2023-05-02 Person 2 5 0

I didn’t know why I had been called for a routine blood test when I frequently do my own tests at home and telephone in. The explanation on the phone wasn’t the same as I was given at the surgery and it appeared a confusion. The good news is that my own result and that by the surgery were comparable. The frustrating things are that it means time away from other things which is why I invested in my own test equipment and also the surgery doesn’t accept test results by email or text yet they happily text me.

Listened to me when I called to ask why an appointment was necessary and accept submission of results by email or text; other surgeries have.

Bourne Galletly Practice Team 2023-05-02 Person 4 5 0

Excellent caring staff. Nurse missed break to complete my appointment.

Nothing

Bourne Galletly Practice Team 2023-04-28 Person 5 5 0

Galletlt is always first rate

Carry on the good work

Bourne Galletly Practice Team 2023-04-28 Person 2 5 0

I made an appointment for a GP call back on the app and got an appointment with a nurse the same day. I checked in when I arrived 5min early and the was kept waiting for over 90min before seeing the nurse, who was great. I spoke to the receptionist twice but got no information or explanation. I appreciate that urgent cases happen that may delay other appointments but there is no excuse for not keeping those who are delayed informed. Otherwise it was all good.

Been proactive when it was clear my appointment was going to be very late. After 30min someone should have advised me and anyone else waiting. My appointment wasn't urgent and could have been rearranged.

Bourne Galletly Practice Team 2023-04-27 Person 5 5 0

I was seen the same day. My treatment was discussed and I was offered hrlp if my gondition got worse.

Nothing. Everything was perfect. The receptionist was amazing and very efficient and smiled